J & J Games N Hobbies

About J & J Games N Hobbies

Staff needs customer service training. I've been going to this store for 4 years now. I love the owners but the other staff are useless. Today I went to look for items that were suppose to be out for release starting today. I looked into that section of the store. It has gotten so bad and games are mixed together unorganized that you have to move stuff around to see if you can find anything your looking for. I then walked up to the 2 employees behind the counter standing there talking to each other. I asked if they had gotten any of the product that was suppose to be released today. (Usually there is always extras) The first employee lied and said no we didn't get any of that and it won't have it tell next weekend. So i thought i was wrong and on the release date and went to my car. I looked it up and discovered i was right it and the release date was today. I then went back in to show the employees and ask again because maybe they didn't realize. The second employee then told me he thinks its in one of the boxes on the floor and they are running behind unpacking stuff so he has no idea. I seen the boxes and symbols of that product and so did he. He then claimed because the boss is on vacation he can't unbox anything and sell it to me. I then left frustrated. I have done the same thing on other release dates and including the owner has unboxed whatever it was and sold me the release products several times before without a problem. This experience plus the unorganized chaotic store it has become has turned me away from wanting to go back there more and more recently.