Mystery Cards & Games

About Mystery Cards & Games

My husband, our friend, and I visited Mystery Games since my husband is a Pokémon collector, and unfortunately, our experience was very disappointing. The employee working that evening was extremely rude. It’s a small shop, and he didn’t bother to greet us or acknowledge us when we walked in. I understand everyone has bad days, but it genuinely felt like he was annoyed that we were there. My husband ended up purchasing a Pokémon ETB, and the employee said nothing other than the total. My husband paid in cash, and when he stepped away for a moment to look at something else, I waited for the employee to bag the item or at least hand it to me, but he just kept it on his side of the counter without saying a word. I finally asked, “So, are you going to give us what we purchased?” and he just gave me a strange look before handing me the box — still with no words. Overall, the lack of basic customer service was shocking. We won’t be returning and wouldn’t recommend this shop to others.