Sylvan Factory

About Sylvan Factory

Tldr: Be wary of you struggle with abrasive personality types. At an event a singular rude staff member kicked out my partner and a man in crutches trying to learn how to play magic despite there being room for them to watch. I will start by saying the shop itself looks quite nice, I've found multiple cards here that other shops did not have, and they were very generous with handing out prizes. However I recently attended a pre-release mtg event with my wife. She is interested in magic, but does not know the rules or feel comfortable enough to spend $42 on a set and play by herself with strangers. about 10mins before the event started a blond, male employee came into the back area the event was taking place and quite aggressively and without warning told my partner and another gentleman (similarlt new) who was brought by his friend that if they weren't paying event participants they had to leave immediately as they were not allowed to use the seats. Mind you 1: there were extra places to sit for them, and 2: the other gentleman was literally in crutches. We pointed this out to him and explained the situation, but he refused to listen. Being very upset by the interaction, and being very, very non-confrontational she left the store for a cafe across the street. The same employee then proceeded to yell at participants in at a frankly unreasonable volume given the small size of the room to sign in to the event. Normally that type of behavior is something I brush off, but given how "inclusive" the store presents itself that type of boorish behavior is not at all considerate of a more introverted or Nero divergent population, to a point regardless of my personal feelings I would recommend those of that nature look elsewhere for game events. Ultimately I went 1-1 and left quickly. The whole ordeal has left a very sour taste in my mouth and I am unlikely to ever purchase products or attend events at this location.